StitchOps vs ServiceNow
ServiceNow stops where the API stops.
Keep ServiceNow for ticketing, ITSM workflow, and orchestration for API-reachable systems. Add StitchOps for the rest.
Two different jobs.
ServiceNow
ServiceNow is the system of record for IT work: tickets, approvals, ITSM workflow, and orchestration for the systems that expose an API.
StitchOps
StitchOps is the fulfilment layer for the tasks ServiceNow cannot complete on its own. When a ticket ends in a vendor portal or a thick client, a StitchOps workflow does the work on a worker VM in your environment and returns the evidence to the ticket.
Side by side.
| ServiceNow | StitchOps | |
|---|---|---|
| Apps with an API | Strong. Orchestration for API-reachable systems. | Supported through API actions, so one workflow can cross both kinds. |
| Systems with no API | Not supported. The step becomes a manual task. | Browser and desktop automation from an agent on a worker VM in your environment. |
| Desktop and terminal apps | Not supported. | UI Automation, image, OCR, and terminal actions in the same workflow as the portals. |
| Credentials in your vault | Stored in ServiceNow. | Referenced from 1Password, Keeper, or the StitchOps vault. Resolved on the worker. Never shown to the model. |
| Evidence per step | Ticket history and orchestration logs. | Step-level status, timing, redacted inputs and outputs, and evidence references on every run. |
The difference
An agent inside your network.
Browser, desktop, terminal and directory actions run from a worker VM in your environment, with credentials referenced from your vault and every step logged. That is the part no API-shaped tool reaches.
How it executes →Worker
worker-01 · connected
- Windows Server 2022 · signed installer
- outbound only · TLS 1.3 · 0 inbound ports
- unattended session · dedicated VM
Capabilities
- browser
- desktop
- terminal
- file
- ldap / ad
Systems reached today
- DealerCONNECTbrowser14
- Dealertrackbrowser9
- DMS thick clientdesktop6
- On-prem ADldap22
- Report sharefile3
Secrets
31 references resolved on worker · 0 values sent to control plane
Better together.
Keep ServiceNow as the system of record. Trigger a StitchOps workflow from the ticket for the fulfilment step in a closed app, and close the ticket with the evidence attached.
ServiceNow and StitchOps, asked directly.
Can StitchOps replace ServiceNow?
No. ServiceNow stays the system of record. StitchOps fulfils the ticket steps that end in an app with no API and returns the evidence to the ticket.
How does a ServiceNow ticket trigger StitchOps?
A flow or integration calls the StitchOps REST API with the ticket's typed inputs. The workflow runs on your worker VM and the result and evidence attach back to the ticket.
Does StitchOps handle the identity steps ServiceNow cannot?
Yes. Joiner, mover, and leaver changes in vendor portals, thick clients, and on-prem Active Directory, with a confirmation gate before destructive steps.
Start with one workflow that never had an API.
Fifteen minutes on your top three manual processes. We tell you which one to run first.