Legal
Agreements and policies.
The documents that govern StitchOps. Customers who buy under an Order Form are covered by the Master Subscription Agreement and the documents it incorporates by reference.
Customer agreements
The terms for customers who buy under an Order Form.
- Master Subscription AgreementDownload PDF
The terms for customers who buy StitchOps under an Order Form.
Version 2.0 · Effective October 1, 2026
- Data Processing AddendumDownload PDF
How StitchOps processes personal data for customers, with the EU, UK and Swiss transfer terms. Signed by StitchOps; countersign if you need a signed copy.
Version 2.0 · Effective October 1, 2026
- Acceptable Use PolicyDownload PDF
What customers and Users may and may not do with StitchOps, including authorization, credentials, and AI use.
Version 1.0 · Effective October 1, 2026
- Support PolicyDownload PDF
Support hours, how to reach us, severity levels, response targets, escalation, and maintenance.
Version 1.0 · Effective October 1, 2026
Trust and data
How we protect and process customer data.
- Trust and ComplianceDownload PDF
Our SOC 2 Type 2 examination with HIPAA and GDPR Article 5 attestations, how the platform protects data, and where to find each security document.
Version 1.0 · Effective October 1, 2026
- SubprocessorsDownload PDF
The third parties that process customer personal data for StitchOps, with purpose, location, and data, and how to get change notices.
Version 1.0 · Effective October 1, 2026
- AI Features and ProvidersDownload PDF
AI is optional. Customers use their own model by default; which providers may process customer data, how to turn AI off, and no training on customer data.
Version 1.0 · Effective October 1, 2026
Website
How this website and our marketing handle your information.
- Privacy StatementDownload PDF
How we handle personal information from website visitors, people who contact us, and account holders.
Version 2.0 · Effective October 20, 2026
Trust Center
Our security posture, compliance status, and security documentation, in one place.
How we handle updates
Each document shows its version and effective date. When a document changes, its prior version moves to the archive.
When we make a material change to a customer agreement, we notify customer administrators by email at least 30 days before it takes effect.
Updates never materially reduce a customer's protections during a current subscription term.
Contact
- Legal questions and noticeslegal@stitchops.io
- Privacy and data protectionprivacy@stitchops.io
- Security reportssecurity@stitchops.io
- Product supportsupport@stitchops.io