Support · SCIM pricing
Freshdesk SCIM pricing
Customer support ticketing and helpdesk software. SCIM costs extra: 4.7 times the price of the plan most teams buy.
SCIM pricing for every app →What Okta covers for Freshdesk, and what StitchOps adds.
Okta signs users in and manages accounts where the app supports it in the Okta Integration Network. StitchOps covers the rest of the Freshdesk account lifecycle.
In the OIN with SAML or OIDC sign in only. No provisioning.
StitchOps covers 6 of 8 capabilities for Freshdesk.
| Capability | Okta, from the OIN | StitchOps |
|---|---|---|
| Single sign on | SAML or OIDC from the OIN listing. | Not needed. |
| Shared accounts and MFA | Not part of the OIN listing. | Shares Freshdesk logins and their MFA across a team, with credentials kept in your vault. |
| Joiners | No account creation in the OIN. | Creates the Freshdesk account with the right role on day one, anywhere a person can log in and act. |
| Movers | No account updates in the OIN. | Changes Freshdesk roles and access when someone changes jobs, anywhere a person can log in and act. |
| Leavers | No deprovisioning in the OIN. | Removes Freshdesk access the day someone leaves, anywhere a person can log in and act, and saves evidence of the removal. |
| Password rotation | Not needed for users who sign in with SAML or OIDC. | Rotates shared admin logins in Freshdesk on a schedule or after an offboarding. |
| Access reviews | No connector to read or remove Freshdesk accounts. | Pulls the Freshdesk user list on a schedule, compares it to your directory, and removes what you approve. |
| Audit evidence | Nothing logged inside Freshdesk. | Step level evidence for every action StitchOps takes in Freshdesk. |
Single sign on
Okta, from the OIN
SAML or OIDC from the OIN listing.
StitchOps
Not needed.
Shared accounts and MFA
Okta, from the OIN
Not part of the OIN listing.
StitchOps
Shares Freshdesk logins and their MFA across a team, with credentials kept in your vault.
Joiners
Okta, from the OIN
No account creation in the OIN.
StitchOps
Creates the Freshdesk account with the right role on day one, anywhere a person can log in and act.
Movers
Okta, from the OIN
No account updates in the OIN.
StitchOps
Changes Freshdesk roles and access when someone changes jobs, anywhere a person can log in and act.
Leavers
Okta, from the OIN
No deprovisioning in the OIN.
StitchOps
Removes Freshdesk access the day someone leaves, anywhere a person can log in and act, and saves evidence of the removal.
Password rotation
Okta, from the OIN
Not needed for users who sign in with SAML or OIDC.
StitchOps
Rotates shared admin logins in Freshdesk on a schedule or after an offboarding.
Access reviews
Okta, from the OIN
No connector to read or remove Freshdesk accounts.
StitchOps
Pulls the Freshdesk user list on a schedule, compares it to your directory, and removes what you approve.
Audit evidence
Okta, from the OIN
Nothing logged inside Freshdesk.
StitchOps
Step level evidence for every action StitchOps takes in Freshdesk.
Okta coverage from the Okta Integration Network, read October 10, 2026. Freshworks on okta.com StitchOps for Okta →
SCIM and API tax
What Freshdesk charges to automate accounts.
Freshdesk includes SCIM provisioning only on Enterprise, at $89 per user a month. That is 4.7 times the price of the plan most teams buy (Growth, $19 per user a month). For 100 users, the SCIM tax comes to about $84,000 a year.
Pricing notes
Free tier exists. Growth $19, Pro $55, Enterprise $89 per agent a month annual. SCIM provisions only agents (not end user contacts), Enterprise only.
Last verified 2026-06-12. Source · SCIM pricing for every app · Method
Pricing data includes the SCIM Tax Index (Iden), CC BY 4.0, https://scimtax.org/. Modified and extended by StitchOps.
Estimate Freshdesk and your other apps
Loading prices.
Expected scenario, list prices, SSO required, default department shares.
Automate Freshdesk accounts on the plan you have.
StitchOps carries what your identity provider decides into the app, through an API when one exists, and anywhere a person can log in and act when one does not.
Joiners
Create the Freshdesk account with the right role when your HR system or identity provider says someone starts.
Movers
Change Freshdesk roles, teams and access when someone changes department or manager.
Leavers
Remove Freshdesk access the same day someone leaves, and free the seat.
Access checks
List who can log in to Freshdesk on a schedule, with evidence for the audit.
Common questions.
Does Freshdesk support SCIM?
Yes, but only on Enterprise, at $89 per user a month. On the plan most teams buy, SCIM is not available.
Which Freshdesk plan includes SCIM?
Enterprise, at $89 per user a month, against Growth, $19 per user a month for the plan most teams buy. At 100 users the difference is about $84,000 a year.
Can Freshdesk accounts be automated without upgrading?
Yes. StitchOps creates, changes and removes Freshdesk accounts on the plan you already have, triggered by the events your identity provider already sends. It uses an API when one exists and works anywhere a person can log in and act when one does not.
Is Freshdesk in the Okta Integration Network?
Yes. As of October 10, 2026, the OIN lists Freshworks with SAML sign in and no provisioning.
Can Okta deprovision Freshdesk users?
Not through an OIN connector. StitchOps removes Freshdesk accounts the day someone leaves, anywhere a person can log in and act, and saves evidence of each removal.
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